Ava So

PROJECT OVERVIEW
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Designed an AR/VR barista simulation game to offer aspiring baristas a safe and immersive environment where they can train and practice without the fear of making mistakes or experiencing failures. By focusing on employee well-being and providing a risk-free space for skill development, this simulation contributes to confident, skilled, and mentally healthy baristas in the industry.

DESCRIPTION

Starting a new job can be challenging, especially when it involves the daunting task of learning the ropes and mastering the finer details. As a novice barista with no prior experience, the sheer variety of beverages and the fast-paced atmosphere can indeed feel overwhelming.
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PROJECT SCOPE
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Self-directed project completed as part of a Customer Experience Course.
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PROJECT ROLE
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UX/UI Designer
UX Researcher
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PROJECT TOOLS
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Figma, Figjam, Miro

01 DEFINE

The Original Problem
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New incoming baristas may feel stressed and overwhelmed with the amount of information they need to remember when creating drinks and serving customers with little to no help from others.
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Goal

By focusing on employee well-being and providing a risk-free space for skill development, this simulation contributes to confident, skilled, and mentally healthy baristas in the industry.

02 RESEARCH

User Surveys

Conducted surveys and interviews of new baristas and asked detailed questions regarding their experience and the learning curves they faced.
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Personas
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Created a customer profile through a series of interviews and surveys conducted by myself, is a detailed and holistic representation of our target audience.

Journey Maps

‍Created a customer profile through a series of interviews and surveys conducted by myself, is a detailed and holistic representation of our target audience.

03 SKELETON

04 MOCKUPS

AR/VR Simulator Prototype

TO PLAY THE GAME